Sputnik Support Request
Support Info
- Support hours: Monday through Friday, 9 AM to 5 PM Pacific Time, excluding holidays. All support is provided via email.
- Free Support: We respond to non-urgent support requests within 48 hours of receipt.
- Professional (Paid) Support: We respond to support requests purchased from our online store within four hours of receipt during the business day. Requests received after 1 PM Pacific Time will be handled the next business day. If you are located in a time zone significantly different from Pacific Time, we will make best efforts to accommodate your schedule. Also, please note:
- For extensive support, we may require that you purchase a professional support incident.
- All support cases that involve remote access into your self-hosted SputnikNet server or Sputnik-powered devices require that you purchase a professional support incident.
Request Support (existing Sputnik customers)
Please fill out the following in as much detail as as possible. Shaded fields are required.
- if you are have pre-sales, PR, investor, or other general questions you would like to ask us, please go here.
- If you are a system integrator, VAR, or OEM and are interested in partnering with Sputnik, go here.