- Support hours: Monday - Friday, 9 AM - 5 PM Pacific Time, excluding U.S. holidays. All technical support is provided via email.
- Free Support: We respond to non-urgent support requests within 24 hours of receipt (often much sooner, just not guaranteed).
- Professional Support: We respond to support requests purchased from our online store within four hours of receipt during the business day. Requests received after 1 PM Pacific Time will be handled the next business day. If you are located in a time zone significantly different from Pacific Time, we will make best efforts to accommodate your schedule.
- For extensive support, custom coding, or support cases that require remote access into your self-hosted SputnikNet server or devices, we may require that you purchase a professional services incident.
Open a Support Case
We're testing a new support system. To open a support case, email us at firstname.lastname@example.org.