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Technical Support Info

Support hours: Monday through Friday, 9 AM to 5 PM Pacific Time, excluding holidays. All technical support is provided via email.
Free Support: We respond to non-urgent support requests within 24-48 hours of receipt (often much sooner, just not guaranteed).
Professional (Paid) Support: We respond to support requests purchased from our online store within four hours of receipt during the business day. Requests received after 1 PM Pacific Time will be handled the next business day. If you are located in a time zone significantly different from Pacific Time, we will make best efforts to accommodate your schedule.
For extensive support, custom coding, or support cases that require remote access into your self-hosted SputnikNet server or devices, we may require that you purchase a professional services incident.

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